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Terms of service

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
  • Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
  • Calendar day: a day of the calendar;
  • Duration transaction: a distance contract regarding a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;
  • Durable data carrier: any means that allows the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information;
  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance contract: a contract in which, within the framework of an organized system by the entrepreneur for selling products and/or services at a distance, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;
  • Means of distance communication: a means that can be used to conclude a contract without the consumer and the entrepreneur being in the same place simultaneously;
  • General Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Wonders Investments
Voorstraat 46A, 8861BM Harlingen
Email address: info@wondersofluxury.com
Chamber of Commerce number: 91103657
VAT identification number: NL865552551B01

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders placed between the entrepreneur and the consumer. The text of these general terms and conditions is provided to the consumer when concluding the distance contract. Any specific product or service conditions that apply will be explicitly mentioned and may be invoked by the consumer in case of discrepancies with these general terms and conditions.

Article 4 - The Offer

The offer has a limited validity period as indicated in the offer itself. The offer is non-binding and can be adjusted or withdrawn by the entrepreneur. The offer includes a complete and clear description of the products and/or services offered, including prices and any additional costs. Obvious mistakes or errors in the offer are not binding for the entrepreneur. Before concluding the contract, the consumer is informed of relevant information such as price, payment, delivery, right of withdrawal, and guarantees.

Article 5 - The Contract

The contract is concluded at the moment the consumer accepts the offer and complies with the applicable conditions. The entrepreneur confirms receipt of the acceptance electronically. In the case of electronic contracts, the entrepreneur ensures appropriate security measures. The consumer has the right to cancel the contract within the legal cooling-off period. In the event of cancellation, any payments will be refunded as soon as possible, but no later than 14 days. The entrepreneur provides clear information regarding the execution of the contract, including delivery and payment.

Article 6 - Right of Withdrawal

The consumer has the right to cancel the contract without giving any reason within 14 days of receiving the product. During this cooling-off period, the consumer may only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The consumer must return the product within 14 days of cancellation. The cost of returning the product is borne by the consumer. Upon cancellation, the entrepreneur will refund the amounts paid within 14 days.

Article 7 - Costs in case of withdrawal

In case of withdrawal, the cost of returning the product is borne by the consumer. If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal.

Article 8 - Exclusion of the right of withdrawal

The right of withdrawal is excluded for products that are personalized according to the specifications of the consumer and for products that cannot be returned due to their nature.

Article 9 - The Price

The prices of the products or services listed in the offer are inclusive of VAT. Any additional costs are clearly stated in the offer. The price will not be increased during the validity period of the offer, except for changes in VAT rates.

Article 10 - Conformity and Guarantee

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications mentioned in the offer, reasonable standards of reliability and usability, and the legal provisions and/or government regulations in effect on the date of the conclusion of the contract. The consumer is entitled to legal guarantees for delivered products.

Article 11 - Delivery and Execution

The entrepreneur will take the utmost care when receiving and executing orders for products and when assessing requests for services. The delivery address provided by the consumer is considered the delivery location. The entrepreneur will execute accepted orders with reasonable speed but no later than within 30 days, unless a different delivery period has been agreed upon.

Article 12 - Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure. Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within 7 days. The entrepreneur aims to respond to complaints within 14 days.

Article 13 - Additional Costs on Products

Wonders of Luxury cannot be held responsible for any additional costs incurred for products, such as import duties or other taxes that may apply when shipping to a country other than the country of origin. The consumer is always responsible for identifying and bearing these additional costs. Any costs resulting from taxes, duties, or other import-related matters are borne by the consumer, and Wonders of Luxury is not liable for them.

Article 14 - Additional or Deviating Provisions

Any additional or deviating provisions must not be detrimental to the consumer and must be set out in writing or in a way that allows the consumer to store them in an accessible manner on a durable medium.

Article 15 - Applicable Law

All terms and conditions of Wonders of Luxury are governed by Dutch law. This applies to all shipments, activities, and disputes arising from or related to these terms and conditions.

Article 16 - Limitation of Liability

Wonders of Luxury shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or use, incurred by the consumer or any third party, arising from or in connection with the use of the products or services, even if Wonders of Luxury has been advised of the possibility of such damages.

Furthermore, the liability of Wonders of Luxury in respect of any claim related to the purchase and use of products or services shall in no event exceed the amount paid by the consumer for the specific product or service that gave rise to the claim.

This limitation of liability does not apply in the case of intentional misconduct or gross negligence on the part of Wonders of Luxury.